Refund Policy
1. General Policy
Sales Documents is an online business application that allows businesses to create and manage professional invoices and quotations.
Subscription fees are generally charged in advance for the selected billing period.
2. 14-Day Free Trial
Where a 14-day free trial is offered, no subscription fee is charged during the trial unless otherwise stated during the signup or subscription process.
Customers may cancel during the trial period according to the available cancellation process.
3. Subscription Payments
Subscription payments are normally non-refundable for the unused portion of a billing period once the subscription period has commenced, except where a refund is required by applicable law or approved by the service provider.
4. Duplicate or Incorrect Charges
If you believe that you have been charged more than once for the same Sales Documents subscription, or have been charged in error, please contact us as soon as possible.
We may investigate the transaction and, where appropriate, arrange a correction or refund.
5. Service Issues
If you experience a significant technical problem that prevents you from using the paid Sales Documents service, please contact our support team so that the issue can be investigated.
Where appropriate, a service credit, subscription extension, or refund may be considered based on the circumstances and applicable law.
6. Cancellation
Cancelling a Sales Documents subscription generally prevents future renewal.
Cancellation does not automatically create a refund for the current billing period.
7. Payment Provider
Payments for Sales Documents subscriptions may be processed through third-party payment providers.
Payment providers may have their own processing terms, conditions, and policies.
8. Refund Requests
To request a refund or investigate a payment issue, please contact the Sales Documents support team.
Email: info@nexalogix.co.za
Please include your registered email address, invoice or payment reference, date of payment, and a description of the issue.
9. Processing of Approved Refunds
Where a refund is approved, the refund will normally be processed through the original payment method where reasonably possible.
The time required for funds to appear in your account may depend on the payment provider or financial institution.
10. Statutory Rights
Nothing in this Refund Policy is intended to remove or limit any consumer rights or other rights that cannot lawfully be excluded under applicable law.
11. Changes to This Policy
Sales Documents may update this Refund Policy from time to time.
The latest version will be published on the Sales Documents website.
12. Contact
For refund and billing enquiries, please contact:
Sales Documents
Email:
info@nexalogix.co.za
Website:
sales.nexalogix.co.za